WildWest The first issue I ran into was that the machine wouldn’t operate for more than a few seconds at a time. There are two safety switches that would not engage properly. One of them was relatively easy to adjust. The other would require removing the motor which was something I was not willing to do. The company has a location a few hours from our shop so I requested that they send a technician to take a look at it. They refused and told us to hire a local company and to send them the bill. This is not something I’m used to. In the wine industry if we had an issue with equipment they would send someone on their dime as quickly as possible. This includes sending people from France or Spain in some cases. There is no way this machine was ever tested leaving the factory as is it simply would not run. My fix for the 2nd safety switch was to literally tape a nickel between the switch and the door. It worked but it should not have to come to that.
There is a large gap from the mixer to auger that meat shoots out of during operation. The auger shaft also doesn’t line up to the ‘chute’ in the mixer contributing to the meat mess, nor does it fully seat up against the main body of the machine. The owners manual claims it will do vegetables which makes the meat issues look like a walk in the park. Talk about a mess. Calling the company about these issues they denied ever having heard of anything like that. I simply don’t believe that. They also were surprised at the notion of processing vegetables. Apparently they have never read the manual. The only way I have found to combat the mess is to cut the meat into stew meat size portions which is labor intensive and defeats the purpose of this size machine. If you put any more than 20-30 lbs in at a time it just balls up and barely enters the grinder. The second grind is a nightmare. We are lucky if this thing grinds more than 10 lbs per minute. The company is zero help with anything and the customer service is non-existent. Last night the boss said I had permission to sell this piece of junk and to buy something else.
I could go on and on and on. Every time we use it there is a new issue. Here is a brief video of what it is like working with onions…meat isn’t nearly as bad.