Cannot check-out on Walton's Website

[lkrfletcher]

I have been trying to buy some smokehouse cleaner for over an hour. Every time I enter all of my information and hit “Submit order”, my credit card info disappears and I have to start all over again. After a few attempts, I am no longer comfortable putting in my credit card again. Something seems very strange. I just wanted Jonathon and Austin to know what is happening on their web-site.

[PapaSop]

lkrfletcher
Odd. Colorado gremlins?
Austin Jonathon
Tagging those two on this. I’m sure you’ll get some input.

[lkrfletcher]

PapaSop yeah pop, weird. I just did an order ten days ago, all was fine.

[PapaSop]

lkrfletcher
Just thinking. I haven’t ordered since the change over. I’ll be curious to see what happens. Making a list for this fall. Will be putting in sometime this week. I did have to recreate a login. Added all my info. Will see what happens.

[HerbcoFood]

I just ordered an item and it went through.

[Jonathon]

lkrfletcher I’m not sure what was going on. Sorry, Austin and i were in our weekly meeting during this
We did check and it is still putting orders through. Is it possible that you changed the address after entering? It will reset cc information if the address is changed… We have a ticket open to.fix that issue

[Jonathon]

If you have some time tomorrow morning please give me a call and I can go through it and enter the cc from my end if you’d rather? I think k you have my cell?

[lkrfletcher]

Jonathon - I tried it again this morning and it worked, but was extremely slow after hitting submit - Maybe 3-4 minutes, but then the completed page showed up.

[Dr_Pain]

It is so nice that employees are amongst our community and so willing to personally lend a hand. I guess Walton subscribe to the Walt Disney moto of “there is no such thing as this is not my job”

[Mark Moss]

lkrfletcher I’ve heard the same thing happened to me several times seriously thinking about going somewhere else to get my supplies

[Mark Moss]

lkrfletcher

[lkrfletcher]

Mark Moss - It was just a glitch, Walton’s is awesome and I will go no where else.